With the update to monthly billing tripling the number of bills we send monthly, we no longer had the ability to generate and mail bills from our office; instead we outsource this to a company in Ohio.
Due to circumstances beyond our control, they experienced a delay in their mailing date; bills were mailed on March 3rd.
To offset the three-day mailing delay, we are extending the time to pay within our discount period this month, from March 17th to March 20th.